The EASE Training Program?
Application and acceptance to the Jersey Project will not be finalized until all participants have completed your EASE training. This program is provided FREE and is fully funded by the Antigua and Barbuda Tourism Authority.
With E.A.S.E (Exceeding All Service Expectations) training, our aim is to ensure and to develop the participants understanding of: The concept of Customer Experience and its importance to organizations.
This training will be conducted virtually, for four (4) hours via zoom platform, facilitated by Ms Shirlene Nibbs.
Ms Nibbs has a solid track record of more than 40 years of experience in Tourism, Hospitality, Organizational Development and Training and Development. As a former Director General of Tourism, Head of multiple Organizations, and now, Managing Director of her own Leadership/Management Consulting, Corporate Training and Development Company she continues to leave a mark.
This course will provide the participants with the history, knowledge, and skills to deliver excellent customer service. Topics that will be covered:
- Customer Service in the Current Century
- Contributing to the Service Culture
- Communication Skills
- Encouraging Customer Loyalty
- Service Breakdowns and Service Recovery
The objective of this workshop is for participants to understand key customer service concepts, satisfaction, and the relationship between customer service and customer experience. At the culmination of the workshop, attendees will be issued a Certificate and a E.A.S.E Pin.
For more information please contact the ABHTA at firstname.lastname@example.org or call 462.0374/4928